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Account Maintenance

Account Maintenance

How do I activate my physical card?
How do I change my card PIN?
How do I dispute a card transaction?
How do I report my card lost or stolen?
How do I replace a damaged card?
I forgot my password. What do I do?
How do I update or change my address?
I forgot what email I used for my username. What do I do?
How do I cancel my account?
Can I get my card expedited?

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^*By entering your email to be included on Greenwood's wait list, you are under no obligation to obtain any products or services through Greenwood. Full disclosure of terms and conditions will be provided at application.
¹Greenwood is not a bank. Banking services provided by Coastal Community Bank, Member FDIC. The Greenwood Debit Card is issued by Coastal Community Bank pursuant to a license by Mastercard International.
²Greenwood will donate the equivalent cost of 5 meals to Goodr when your application for an account through Greenwood is approved. Goodr will administer the meal distribution at their sole discretion.
³When you choose to add to your Greenwood Debit Card to the Greenwood Gives Back Program, you are given the choice to donate the change to either the National Association for the Advancement of Colored People (NAACP), United Negro College Fund (UNCF) or Goodr. For every person that opts into the Program, we round up the amount of Greenwood Debit Card transactions made using your Greenwood Debit Card feature in your Greenwood Spending Account to the next whole dollar amount (from $0.01 to $0.99), and transfer the amount in excess of the purchase price to a Greenwood Gives Back Service Account. Even dollar transactions ($xx.00) are not considered qualifying transactions and are not eligible to be rounded up for this Service. Greenwood then aggregates all dollars in the Greenwood Gives Back Savings Account and makes one contribution to the non-profit selected in the sign-up period.
⁴Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

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